This is you can rely on. We think forward, act pro-actively and take care that your systems are running trouble-free.
Especially small and medium businesses are challenged by having only IT-personal that is only capable to care alongside of being up-to-date with your IT infrastructure. Oftentimes small businesses do not even have an educated IT-scpecialist. This is no problem, if everything is running fine. What to do if not? System crashes and loss of data can be very expensive.
The solution: We ManageIT
Cover your IT infrastructure with a monitoring- and service level agreement. Independent of the size of your company we offer three service levels for your needs, goiung from Basic to Premium.
The fundamental advantages for you:
- Security through regularly system updates
- Availibility through timely recognition of errors and remediation
- Short time recovery in case of system errors
- Guaranteed response times of our service technicians
- predictable expenses for your IT infrastructure
- Relief for your internal IT staff
- Optional: compliance-conform documentation at the push of a button
- Optional: E-Mail-Archiving conforming to german law in the cloud
- Optional: Reliable backup to the cloud
- Optional: Fast recovery of your systems and data from the cloud
| We ManageIT – or services included | Basic | Advanced | Premium |
| Monitoring of system functions 24/7* | ✓ | ✓ | ✓ |
| Operating system-/firmware-updates (installation of ServicePacks and updates) | ✓ | ✓ | ✓ |
| Reporting of incidents to manufacturer support | ✓ | ✓ | ✓ |
| Proactive advice for optimization of IT environment | ✓ | ✓ | ✓ |
| Access our customer specific ticketsystem | ✓ | ✓ | ✓ |
| Analysis of incidents (collaboration with manufacturer support, where necessary) |
| ✓ | ✓ |
| Remediation of incidentsn (collaboration with manufacturer support, where necessary) |
|
| ✓ |
| Response time to processing your tickets | NBD | Prio 1,2 – 4 hrs Prio 4-5 – NBD | Prio 1,2 – 2 hrs Prio 3,4 – 4 hrs Prio 5 – NBD |
| Support hotline for user support | Optional | Optional | ✓ |
| Optional services to increase your security level and comply with policies | |||
| Compliance conform documentation at the push of a button (managed)* | Oprional | Optional | Optional |
| EMail archiving in the cloud conforming to german law (managed)* | Optional | Optional | Optional |
| Reliable backup in the cloud (managed)* | Optional | Optional | Optional |
| Fast recovery of your systems and data from the cloud (managed)* | Optional | Optional | Optional |
* Including license costs
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